Comments on: DIRECTV vs Time Warner Cable

By: barry pyles

barry pyles — Fri, 30 Dec 2011 20:58:02 +0000

direct tv is a hundred times better than twc i had twc for ten years and the price kept going up and the servie got worse.

By: JMM

JMM — Fri, 18 Nov 2011 06:45:52 +0000

MY BILL WITH Time Warner Cable IS $700!! AND THEY CANT TELL ME WHY NOW DO THEY REALLY THINK THAT WILL GET PAID

By: Lakeshia Sharpe

Lakeshia Sharpe — Tue, 15 Nov 2011 02:16:54 +0000

The problen that I have with Direct TV is packages they have for new customers, but they have nothing to offer customers that have been with them for years. I am presently searching for an alternative to satellite and cable.

By: TWarner Hater

TWarner Hater — Tue, 09 Aug 2011 16:56:40 +0000

Time Warner stinks. Horrible service, terrible customer service, and exorbitant prices. Internet has been down for a week. They miss appointments regularly, had me on chat for 2 hours, had me on the phone for 90 minutes, still no Internet acess. We are done.

By: Jonathan Busch

Jonathan Busch — Sun, 26 Jun 2011 20:16:33 +0000

Diectv has the best channels. We used to have Time Warner Cable I have a scientific atlanta explorer 2000 cable box from Time Warner Cable cot on Fire and start smoking. When My Mom switch to Directv I have no trouble with my Directv digital cable box.

By: Justin

Justin — Thu, 26 May 2011 00:27:05 +0000

Directv use to be a lot better but things are changing and changing fast. They are both putting rates up but one thing that is better about TWC is the contract. Directv will make you renew your contract when you want to do all kinds of different things. I wanted to add a high def box to my package because i got a new tv well not only will it cost me $150+ to get the receiver i have to extend the contract if i want to do it. Beware of contracts they have outrageous fees and are written to get as much money out of you that is legally possible. Directv service is good but it is not that cheap and they are not what they use to be they have gotten greedy. and this is coming from someone who has been a customer since 2000.

By: DAWN

DAWN — Sun, 03 Apr 2011 01:13:01 +0000

We have had TWC for many years in several different states! However, I’m at my wits end with TWC. We now live in Texas, just bought a new home and regretfully requested TWC services (the bundle). OK, the tech/service guy spent over 5 hrs at our home trying to “set up services”. He said everything “was good to go” and he left. We later found out that our Internet service was not working; made NUMEROUS calls to TWC customer service……each time, we were told we would have to schedule a appt, in other words, we had to block another 4 hrs out of our day to sit at home and WAIT for TMC to come to our aid…….now, 5 days after starting this whole process with TWC, 5 days of spending countless hours on the phone “repeating” our problem, we learn that it was a simple “router” issue!!!! Are you kidding me????? Additionally, TWC continues to increase our bill…..they charge a whopping $17.99/mo for a DVR….and if you request a 2nd DVR recorder, they charge the same price $17.99….no deal there!!!! Direct TV offers full home recording…..ONE BOX….for $7.99….record all your shows and watch them on any tv in the house!!! Hmmmmm……DIRECT TV…..that’s where we are heading!!! Been with TWC over 15 years…time to say GOOD BYE!!

By: Dave

Dave — Wed, 09 Feb 2011 14:50:20 +0000

I have never had any problem with TWC. Their CS is top nocth. Fast internet. I have friends that HAD Dtv could not stand it.

By: jon

jon — Wed, 22 Sep 2010 06:13:52 +0000

i am a current directv customer. their customer service SUCKS. My wife and I have the super combo of wireless, tv, and home phone. the wireless dsl is in no way shape or form as good as roadrunner. I had rr when it debuted in our town. no comparison. RR owns dsl. I never had the problems with RR/TWC that I have had with directv. Directv, you move, they renew your contract. TWC, no contract. SCREW directv. I dont need a home phone anymore, but I have to pay 32 bucks a month for something I dont use, because im on DSL.
Had a problem with my bill on directv…. Took 6 calls, they sent me a check, that I was required to cash, and then send back…. and ya, if it gets all nasty weather wise, ya, directv goes out, TW doesnt.

By: Rich

Rich — Sun, 04 Jul 2010 16:12:44 +0000

I had TWC for the past 4 years and everytime I had a problem it took months to fix it. For example I had the Triple play package and I decided I no longer wanted their phone service. Well it took over 3 months to get the service disconnected. I had to call back over 10 times and my person favorite was TWC told me they’d credit my account by $111 for all my problems and when I got the credit it was $80. When I called up to ask, as other people said they had no record of the phone call, but they had records of other phone conversations we had! My other favorite part was that I was getting charged all those months $32 for the phone service which I was not getting because there was (and I quote) “a glitch in their system”.
With that said I never had a problem with their product but man did their CS suck!