2) The wireless TV box shuts off at least once every half hour, which requires you to reboot it and wait for it to load up again.

3)The wireless TV box disconnects from the wireless gateway frequently. You have to go and push a button on the gateway, then comeback and push a button on your wireless.

4)Some shows stutter in live TV, skipping a few seconds of signal.

5) It will take at least 10 days before they can come out and try to resolve my problems.

6) For all you resolution freaks: It’s 1080i, A noticeable downgrade from my previous provider, DISHTV. The picture isn’t bad, but its not eye popping!

I just saved you the headache I have had to suffer. And I’m not a TVholic. I just like to watch about 30mins a day, buts it not even worth it. Thanks AT&T.

First the install – contrary to many of the posts here, I had almost no issues and only a few surprises. The first guy did the outside work at the switch and then at the house – absolutely no problem. The second guy did the inside work. He hung a distribution box outside the house, drilled a hole through the wall into the inside of the house to run the power cord for the outside box (first surprise – amazing AT&T can’t make a waterproof box so all of the wiring could stay outside.) After he did the work outside, he brought the network node and router inside the house.

I am a network engineer by trade so I hooked the router to my network after he hooked it to the telephone line. Only trouble we had was I asked for a static IP address and the installer had never done one before. Turns out from his perspective, its no different. The IP address – static or DHCP is provisioned at the office and no configuration is required at the router. After some manipulation of the router config and some minor network reconfiguration, internet was up and running at rated speed, both up and down. I was surprised to find out that AT&T is still using G band technology for their wireless (surprise number 2.)

N band wireless routers have been available for almost 3 years so AT&T really needs to upgrade this. Not so much of an issue for me since I already have 2 dual band N routers on my network. We had one small problem with the voice lines. I have two. After the install was completed and the installer left, he discovered he forgot to run a final verification test on the lines. When he did the test, it disconnected one of the voice lines. He immediately recognized his error and called me on my cell to check if I had a problem. Short answer is he came back immediately and reset the line at the house.

All in all – excellent service from AT&T and very good technicians. Install was complete in less than three hours. Bottom line – as with any complex technology there are bound to be gremlins. My advice is try UVerse. For my 2 voice lines and Max internet service, I am paying about half of what I was paying before for DSL that was less than half of what I am getting now.