At least that took care of the first problem. It didn’t take long to notice that the picture was out of sync with the sound. More waiting on the phone. The tech-guy sent a signal to the box, and it was okay again. Until the next day. Then it was back to out of sync again.

Yes, the HD picture was beautiful. But their controller is a nightmare. Most of the time instead of going to channel 7 or 5, it will jump to 77 or 55. The pause button works fine when viewing a recorded show, but was terrible when pausing a live show; when trying to re-start a paused live show, nothing would happen! I ended-up needing to change the channel or other similar actions to get back to what I was watching. Plus, as long as I didn’t change the channel, with Direct TV, I could reverse live television for an hour or more. Not with Fios. It will back up a few minutes, but if you missed the beginning of a show . . . too bad for you, because it won’t go backwards very far. The backwards “jump” button makes more sense with Direct TV too; Suppose you missed what someone said, the button will “jump” back a few seconds. Perfect. I didn’t measure how long the Fios button takes you backwards, but it jumps back way too far and you end up re-watching quite a bit. Also, fast-forwarding with Direct TV is much easier. Whith them, when you see where you want to start watching again, pressing play jumps you backward a second so you see the beginning for the scene. Again, not with Fios. With them, when you hit play, you miss a few seconds of the beginning of the scene. As you already know, the jump button takes you back too far, but the reverse button doesn’t help much either because it doesn’t respond well when you press play, and usually keeps going backwards.

The guide doesn’t have good contrast, and is confusing. The search button frequently didn’t come up with what I was looking for, even though it was in the guide.

All-in-all, I suggest you don’t switch to Fios unless you are awfully unhappy with what you’ve got! After only two weeks, we called Direct TV and said “Hook us up again!”